We are currently experiencing an issue with our phone system, please contact us using the chat in the bottom right of your screen or by emailing us at contact@theips.co.uk. Feedback | iPS


what was your experience of using iPS services?

It is vital that we receive your feedback so we can see where we are doing well and where we need to improve. Please complete the form below and let us know if you would like us to respond.

Call: 03456 252 252

Feedback Form

*Name (Optional): *Contact Detail - Email, Tel (Optional): Would you like us to repond to any potential concerns you may have? Q1. What type of appointment did you have? Q2. Which clinic did you attend? Q3. When arranging an appointment were your calls answered promptly & courteously? Q4. Was it easy to get a suitable appointment? Q5. Did you have any problems finding our clinic? Q6. How would you rate the parking at the clinic? Q7. How would you rate reception staff at the clinic? Q8. Was your appointment on time? Q9. How would you rate the quality of the clinics facilities? Q10. How would you rate your actual appointment? Q11. Overall, how would you rate the service you received? Q12. Would you recommend IPS to your family and friends or colleagues? Please leave a comment below if you have anything you would like to add:
By submitting this form, you are agreeing to The Independent General Practice processing this information in the following ways:

The information you have provided will be used anonymously in reporting patient satisfaction and in looking at ways to improve our services based on your suggestions.

If you have asked us to respond to any comments made, we may contact you to address any concerns you have raised about the service. Serious concerns may be recorded as part of an investigation or event log.


We want to ensure that your experience with us is a positive one and we would be very grateful if you could take a few moments to complete our patient feedback questionnaire.

You can also make an official complaint by emailing us at contact@theips.co.uk or by writing to:

Administration Address:
Oaktree House, Oaktree Court,
Mulberry Drive,
Cardiff Gate Business Park,
CF23 8RS.

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